Women’s Refuge is now operating at Level 2 in Auckland and Level 1 for the rest of Aotearoa. It is okay to ask for help. Our services might look different at this time you may be asked some questions about your health. This will not prevent you from getting help.  The impacts of the pandemic on families and communities do not cause violence, but it can mean abusers have more opportunities to perpetrate and conceal violence. Abusive people might withhold essential items from victims, scare tactics about the virus, or prevent them from seeking help

• Help them to feel less isolated by setting up regular times to talk to you and to others.
• Encourage them to get in touch with Women’s Refuge if they feel unsafe.

FAQS

Can I still reach out to Women’s Refuge?

Yes. Women’s Refuge is an essential service and while our services may look different we are here for women and children experiencing Family Violence 24/7. We will be minimising face to face contact (telephone and online guidance will be used whenever possible) in order to keep everyone safe.

What if someone becomes unwell in a safe house?

We have protocols in place to ensure that this is dealt with in accordance to Government guidelines. We are also utilising alternative accommodation options in order to maintain isolation procedures.

What if I am worried about someone I know?

If you are concerned about somebody else, you can support them by keeping in touch with them. First and foremost be aware that during the lock-down period their conversations and activities may be monitored:

Agree on a ‘code word’ in advance with your friend. If they message you that word, you can call the police and ask them to check on them.

Ask them if they have the essential things they need (such as food, medication, and sanitary items) and help them to get them. Some abusive people will withhold these items.

Help them to feel less isolated by setting up regular times to talk to you and to others.

Encourage them to get in touch with Women’s Refuge if they feel unsafe.

What if I feel unsafe?

We have several ways you can get in contact:

Ring our crisis line on 0800 REFUGE

Find your local Refuge on our website here

Send a FB message through Women’s Refuge FB Page

Email us on info@refuge.org.nz

Send a confidential message through our Shielded Site feature found on The Warehouse, NZ Post and many other major websites

If you or a family member are in immediate danger call 111