Get help

Crisisline: 0800 REFUGE or 0800 733 843

At Women's Refuge, we provide the support and information you need when you’re dealing with violence in your life.

If you're in danger NOW:

  • Phone the police on 111 or ask neighbours or friends to ring for you.
  • Run outside and head for where there are other people.
  • Scream for help so that your neighbours can hear you.
  • Take the children with you.
  • Don't stop to get anything else.

So how do you know if you’re being abused? Use our Quick Quiz, called Are you being abused? If you are being abused, remember it's not your fault. Violence is never okay.

No one deserves to be abused, and we are always here to help you. At Women’s Refuge, we won't judge you. We will listen to you and support you to make choices for your safety. Kia kaha.

Our services are confidential and mostly free. The only charge is rent if you use our safe houses, where you and your children can live if you need accommodation urgently. If you can’t afford this, don't worry - our main concern is your safety.

Contact us anytime, or any of the many other useful services, government departments and women’s organisations who are all here to help you.

The many ways Women’s Refuge can help you:

  • a free 24-hour Crisisline at 0800 REFUGE or 0800 733 843, seven days a week for confidential advice and help in a crisis
  • a safe house if you need accommodation urgently that’s in a secret location and that you can come to in a crisis day or night
  • separate advocacy and support for women, young people and children whether you’re leaving your relationship or not
  • follow-up after an incident in which the police were called
  • visits to your home or a safe place
  • online help service if it’s unsafe to phone, and an informative website with a ‘Hide my visit’ function
  • outreach contracts for rural areas where there may not be a refuge
  • relocation
  • accessing lawyer’s services
  • dealing with the police
  • arranging Protection Orders
  • support in court matters
  • help in solving your housing needs
  • help in applying for benefits for you and your children
  • help finding new schools
  • referrals to appropriate counsellors and doctors
  • childcare programmes
  • emergency transport
  • working with your whānau, and in many regions this can include men in your life.

Education and support groups

Learn about how to build a life free from domestic violence in our courses run by trained facilitators, while sharing stories with other women survivors of abuse. The tamariki or children's groups provide a safe, fun place for children to understand and begin to heal from the effects of violence. They also learn non-violent behaviour like no bullying or hitting, and how to keep themselves safe. The groups run by Women's Refuges are usually free or low cost, and they often provide transport, and childcare. Contact your local refuge if you’re interested.